I have added the game to firewall exceptions. Also done the compatibility advice.
Still, clicking tutorial, scenario, accomplishments and challenge game is unresponsive. Clicking custom game shows the sand clock but does nothing. I can go back to the previous menu and quit.
Single player options unresponsive
- David
- Community and Marketing Manager at Enlight
- Posts: 10969
- Joined: Sat Jul 03, 2010 1:42 pm
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Re: Single player options unresponsive
Please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
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memothecapitalist
- Posts: 2
- Joined: Thu Jan 20, 2022 1:24 pm