Hi all,
I just downloaded the game in windows 365 cloud computer. I followed the black screen instructions. But the game still shows black screen.
Can anyone help with my issues ?
Thanks!!!!!
Windows 365 black screen
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David
- Community and Marketing Manager at Enlight
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- Joined: Sat Jul 03, 2010 1:42 pm
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Re: Windows 365 black screen
Please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.