Game suddenly not working anymore

Technical support requests for Capitalism Lab
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Faleya
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Joined: Tue Jul 16, 2019 9:14 pm
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Game suddenly not working anymore

Post by Faleya »

Hi, sorry for the unspecific title.

This afternoon I was playing on 12.0.77 continuing my game from yesterday, saved it and then booted the game back up after dinner without even turning off the computer in between.

and not only did it no longer show my savegames - it only showed 3 from last week (my "real" save game files are still in the folder on the disc) but also opening up the "load game" menu took more than 30 seconds when it's normally max 1s and I can also no longer click on "new game -> scenario / tutorial / accomplishments / challenge game" (clicking on "custom game" freezes the game. loading up the 3 savegame-files seemed to work but didn't resolve the issue. (it also still recognizes that I own all DLCs and stuff like that)

I uninstalled and re-installed (now up to 12.0.81) thinking there might have been a patch issue or so, but the behaviour didnt change.

this might or might not be related, but I found TWO folders in my install location:
Image

the first one contains the game, the second one a folder "WebView2" with about 10mb worth of various files.

I'm playing on a win10-machine but dont think that should really matter since the game has so far usually run smoothly on this very computer.

i vaguely remember having this or a similar issue in the past but unfortunately dont remember what resolved it, hope you can help me here by pointing me in the right direction
ipaet
Posts: 4
Joined: Thu Dec 31, 2015 9:04 am

Re: Game suddenly not working anymore

Post by ipaet »

My brother and me have the same problem currently. Seems to be a "global" problem.
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David
Community and Marketing Manager at Enlight
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Re: Game suddenly not working anymore

Post by David »

Sorry that the hosting company that hosts our server experienced downtime. The server has been restored now.
Faleya
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Re: Game suddenly not working anymore

Post by Faleya »

David wrote: Wed Sep 02, 2026 6:13 pm Sorry that the hosting company that hosts our server experienced downtime. The server has been restored now.
thanks can confirm that it worked soon after again.
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