Não Consigo abrir meu jogo

Technical support requests for Capitalism Lab
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Brunno_Silva
Posts: 4
Joined: Tue Dec 01, 2020 6:18 pm

Não Consigo abrir meu jogo

Post by Brunno_Silva »

Eu consigo me conectar ao jogo, mas ao tentar entrar as DLC não ativam e o jogo não abre nenhum modo alguém pode me ajudar??
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David
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Re: Não Consigo abrir meu jogo

Post by David »

Are you using any anti-virus software that runs in background? If so, there is a possibility that the firewall of such anti-virus software or Windows Defender may be blocking the game’s communication with the game server. You may check your anti-virus software’s user manual for how to add Capitalism Lab to one of its approved apps to avoid being blocked by the firewall.

For example, if you are using Avast, you can add Capitalism Lab’s EXE file “CapMain.exe” into Avast’s exception list (white list) to prevent it from blocking the game.

For instructions about how to whitelist a file in Windows Defender, please see:
https://www.makeuseof.com/how-to-whitel ... -defender/

Please make sure that you add “CapMain.EXE” (the main program) instead of “CapStart.EXE” (the game launcher) to the exception list.
Brunno_Silva
Posts: 4
Joined: Tue Dec 01, 2020 6:18 pm

Re: Não Consigo abrir meu jogo

Post by Brunno_Silva »

David wrote: Tue Sep 03, 2024 5:22 pm Are you using any anti-virus software that runs in background? If so, there is a possibility that the firewall of such anti-virus software or Windows Defender may be blocking the game’s communication with the game server. You may check your anti-virus software’s user manual for how to add Capitalism Lab to one of its approved apps to avoid being blocked by the firewall.

For example, if you are using Avast, you can add Capitalism Lab’s EXE file “CapMain.exe” into Avast’s exception list (white list) to prevent it from blocking the game.

For instructions about how to whitelist a file in Windows Defender, please see:
https://www.makeuseof.com/how-to-whitel ... -defender/

Please make sure that you add “CapMain.EXE” (the main program) instead of “CapStart.EXE” (the game launcher) to the exception list.
Ainda não adiantou fiz todos os processos e não consigo jogar ainda! estou usando um windows 7
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David
Community and Marketing Manager at Enlight
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Re: Não Consigo abrir meu jogo

Post by David »

1) There is a possibility that your network service provider may block access to Capitalism Lab Server.

Do you have a different computer or a notebook computer which you could use to access a different network, like Wifi in a coffee shop?

Another option is to connect to a different network via your mobile phone’s Wifi hotspot. For the instructions for setting up your mobile phone for hotspot connection, you may read this article from ComputerWorld.com:
https://www.computerworld.com/article/2 ... tspot.html


2) You may try Cloudflare WARP by download it from https://1.1.1.1/

Cloudflare WARP is a free virtual private network (VPN) service provided by Cloudflare.

Some users have reported that they solved the problem of accessing Capitalism Lab by using Cloudflare WARP. Please give it a try and see if it works for you.


3) Please try installing Microsoft Net Framework 3.5 on your computer and see if it will resolve the problem.

You can find the installer of Microsoft Net Framework 3.5 by searching for “Microsoft Net Framework 3.5” on the Internet.
Brunno_Silva
Posts: 4
Joined: Tue Dec 01, 2020 6:18 pm

Re: Não Consigo abrir meu jogo

Post by Brunno_Silva »

David wrote: Tue Sep 03, 2024 5:39 pm 1) There is a possibility that your network service provider may block access to Capitalism Lab Server.

Do you have a different computer or a notebook computer which you could use to access a different network, like Wifi in a coffee shop?

Another option is to connect to a different network via your mobile phone’s Wifi hotspot. For the instructions for setting up your mobile phone for hotspot connection, you may read this article from ComputerWorld.com:
https://www.computerworld.com/article/2 ... tspot.html


2) You may try Cloudflare WARP by download it from https://1.1.1.1/

Cloudflare WARP is a free virtual private network (VPN) service provided by Cloudflare.

Some users have reported that they solved the problem of accessing Capitalism Lab by using Cloudflare WARP. Please give it a try and see if it works for you.


3) Please try installing Microsoft Net Framework 3.5 on your computer and see if it will resolve the problem.

You can find the installer of Microsoft Net Framework 3.5 by searching for “Microsoft Net Framework 3.5” on the Internet.
Infelizmente ainda não funionou!
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David
Community and Marketing Manager at Enlight
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Re: Não Consigo abrir meu jogo

Post by David »

Please try installing Microsoft Net Framework 3.5 on your computer and see if it will resolve the problem.

You can find the installer of Microsoft Net Framework 3.5 by searching for “Microsoft Net Framework 3.5” on the Internet.

If it still doesn't work, please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.

When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.

We will try to provide you with a solution.
Brunno_Silva
Posts: 4
Joined: Tue Dec 01, 2020 6:18 pm

Re: Não Consigo abrir meu jogo

Post by Brunno_Silva »

David wrote: Wed Sep 04, 2024 8:24 am Please try installing Microsoft Net Framework 3.5 on your computer and see if it will resolve the problem.

You can find the installer of Microsoft Net Framework 3.5 by searching for “Microsoft Net Framework 3.5” on the Internet.

If it still doesn't work, please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.

When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.

We will try to provide you with a solution.
Ainda não quero muito jogar o jogo. vou enviar o ema-il!
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