No matter what version I install the game crashes to desktop without any error message; as soon as I interact with the game/interface (I managed to start the game and come to the main menu).
Win10 64 bit. Tried Admin Mode. Found no config file to delete (some posts here suggest this).
Game crashes to Desktop without Error message
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- Joined: Sat Jun 17, 2017 7:26 pm
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- Posts: 7
- Joined: Sat Jun 17, 2017 7:26 pm
Re: Game crashes to Desktop without Error message
I tried 9.0.18 to 9.0.14 and 8.2.14
and 9.0.10 for beta version.
I have exactly 3 interactions in the menu to CTD. So no matter what i do, the third interaction causes a CTD.
and 9.0.10 for beta version.
I have exactly 3 interactions in the menu to CTD. So no matter what i do, the third interaction causes a CTD.
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Re: Game crashes to Desktop without Error message
Please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
We will try to provide you with a solution.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.
We will try to provide you with a solution.
More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
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- Posts: 7
- Joined: Sat Jun 17, 2017 7:26 pm
Re: Game crashes to Desktop without Error message
I found the error after reading the DxDiag.
It is the same error as I had for the game "Distant worlds 2": I had no valid sound device. Attaching a headset to the pc and the game runs without CTD.
It is the same error as I had for the game "Distant worlds 2": I had no valid sound device. Attaching a headset to the pc and the game runs without CTD.